Bright Care Support Plans
Bright Care
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Bright Care
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Bright Care ✦ Bright Care ✦
Peace of mind for your home technology.
Add a Bright Care Support Plan to your Home Automation project to ensure your tech is working smoothly. We’ll proactively monitor your system and can typically fix disruptions remotely 24/7, minimizing downtime.
Should any issues arise that we can’t fix remotely, our Bright Care service team will be dispatched for on-site support.
System Reliability
Remote 24/7 Support
Certified Techs
With a Bright Care support plan, we’ve got you covered day or night.
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We’ll proactively monitor your technology system and troubleshoot potential issues before they arise.
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Support tickets are monitored 24/7 and we can access your system remotely to repair most disruptions, without the need for a service call.
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In the unlikely event that onsite repair must be scheduled, our Premier and Enhanced members will receive a preferred member rate for service. On-site scheduling is triaged with priority service starting at Tier 1
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Our Premier member benefit from a semi-annual onsite system check to ensure everything is in working order. Perfect for returning from vacation or a winter home!
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We will make sure your technology software is up to date with remote management
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Coordinating with internet service providers, especially when they experience outages, can be a pain. Let us handle it for you!
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Let us be in charge of finding relevant surveillance footage and coordinating with local authorities on your behalf
Monthly Plans
Monthly Plans
Premiere
$275
On-Site Support
24/7 Remote Repair
Proactive Monitoring
Email, text, chat support
24/7 Phone support
Discounted Service Calls
Annual System Updates
Included
Semi-annual Onsite Tech Check
ISP Assistance Included
Surveillance Footage Support
4Site Subscription Renewals
Tier 1 Service Scheduling
Additional home fee available for $60 monthlyPopular
Enhanced
$150
Proactive Support
24/7 Remote Repair
Proactive Monitoring
Email, text, chat support
24/7 Phone support
Discounted Service Calls
Annual System Updates
Included
Tier 2 Service Scheduling
Additional fees may apply for system updatesEssential
$89
Reactive Repairs
24/7 Remote Repair
Email, text, chat support
Tier 3 Service Scheduling
On-site support billed at an hourly rate of $150/hrPay As You Go: Mon - Fri Support. Tier 4 Service Scheduling. Remote repair and on-site support is billed at an hourly rate of $150/hr. Subject to Terms & Conditions.